This Sunday, more than 111 million people will tune in to watch the big game to watch the 2011 football season come to an end. Many of them will be watching JUST for the commercials. While some companies are coughing up close to $4 million for 30 seconds of air time, international software provider Cincom Systems decided that the $7 million it would take to air its ad would be better spent invested in its products and services to help companies improve their bottom line.
CINCINNATI – November 30, 2011 – Consumer expectations are growing rapidly as retail touch points are improved and expanded. Are you prepared to deliver consistent brand experiences across your retail channels? Tadd Wilson, Senior Managing Consultant with IBM Retail Store Solutions, will be joining Brian Flagg from international software and service provider Cincom Systems customer [...]
Contact Center Expert to Discuss Managing Variability and Averages and Strategic Planning Tools
Contact Center Industry Expert to Discuss The Value of a Contact Center Maturity Model
Customer Experience Management Solution Recognized as one of the Best Technology Solution Providers
CINCINNATI – December 23, 2010 – While the idea of a unified agent desktop has been around for some time in contact centers, new tools and functionality are helping to reduce agent churn, according to an excerpt of Reducing Agent Churn Through Unified Desktop Tools, a report from research analyst firm, Ovum, provided for free [...]
Customer experience management solution recognized in Health Integration Framework Cincinnati – November 17, 2010 – Software and services provider Cincom Systems, an IBM Premier Business Partner, announces that Cincom Synchrony®, its customer experience management solution for contact centers, has been recognized with IBM’s Health Integration Framework validation. IBM’s Health Integration Framework provides healthcare and life [...]
Customer Experience Management Solution Uses Success-based Routing Platform for Better Performance CINCINNATI – August 24, 2010 – Software and services provider Cincom Systems, an IBM Premier Business Partner, announces a collaboration with IBM Business Analytics and Optimization (BAO) to leverage IBM’s Real-Time Analytics Matching Platform (RAMP) and improve customer experience in call centers. “A good [...]
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