The people who persuade the influencers are those highly experienced, trusted individuals who sit at the influencers’ feet. One of those who persuade the influencers is Louis Columbus of Cincom Systems. “Columbusis truly influential in the relationships he has with the influencers he knows,” says Paul Greenberg, author of “A Guide to Influence(rs) Chapter 1.” “He is one of those people that influencers simply trust.” Greenberg’s “A Guide to Influence(rs) Chapter 1,” discusses the top influencers in CRM, where they fall into the scheme of things and who they get their information from, including Louis Columbus.

Louis Columbus has extensive experience in CRM, sales, product configuration and multichannel management systems and strategies. While at AMR Research (Gartner), Louis assisted many Fortune 1,000 companies with their product and sales configuration, partner relationship management and channel management strategies. In addition to working at Cincom, he advises CRM and channel management start-ups on occasion with regard to product and marketing strategies. Louis lives inOrange,Californiawith his wife, daughter and two dogs. Louis likes to write and teach, in addition to hiking, mountain biking, snorkeling and scuba diving. He is also an avid traveler.

To read the full article, “A Guide to Influence(rs) Chapter 1,” visit Paul Greenberg’s blog.

About Cincom

For 43 years, Cincom has helped thousands of clients worldwide by solving complex business problems with its software and services. Cincom, an IBM Premier Business Partner, helps customer-centric organizations differentiate and outperform their competition through customer experience management.

Media Contact

Robyn Johnson
Cincom Systems, Inc.
Corporate Public Relations
rrobinettjohnson@cincom.com
513-612-2123

Pressures from the high Australian dollar, environmental issues, domestic politics and the global economy are all contributing to a major focus on innovation for today’s Australian manufacturing industry. Businesses are being pushed to keep up-to-date and find new and efficient ways of operating.

NMW 2012 aims to strengthen industry through technology, innovation and education. Paul Barker, Exhibition Director, says,

“Manufacturers are operating in a tough environment … however, there is clear evidence Australian industry is responding with increased productivity and innovation.

“NMW 2012 will, once again, feature a showcase of the latest capabilities available to industry, and we believe there will be strong interest in these new developments.”

This year, Cincom Systems is proud to be contributing to the theme of technology, innovation and education by not only exhibiting the absolute latest in enterprise software at stand 6406, but also by holding a series of informative seminars on the future of ERP and business-operations technologies in our dedicated seminar room, North Pod 3.

On Wednesday morning, Cincom will be talking to large-scale, complex manufacturers about collaborative selling and configuration.

Graeme King, BDM Cincom Systems of Australia, says,

“Manufacturers who have to deal with made-to-order or engineered-to-order products have a unique problem: bringing together masses of information from different departments, offices and businesses to complete simple tasks such as producing quotes. … We’ll be talking about the techniques and technologies available to cut down lead time considerably and increase profitability.”

On Wednesday afternoon, Cincom Systems will be partnering with Peacock Brothers and Flow Software to present an important seminar on the changing nature of business operations software. “Your Interactive Connected Business” will discuss new technologies such as mobile systems, cloud storage and paperless technologies.

“This is a fantastic opportunity for businesses to hear about these technologies in a practical way. We’ll be presenting case studies and explaining how businesses can gain competitive efficiencies as well as see a solid ROI,” says Peter Lanigan, BDM Cincom Systems.

As always, the Cincom Systems booth at 6406 will be manned by our manufacturing business experts. Part of our exhibition this year will also be to discuss the new Microsoft Global Independent Software Vendor (GISV) agreement that Cincom recently signed.

“It’s an exciting time at Cincom Systems, and NMW provides a great opportunity to talk with our customers and market about the endorsement by Microsoft as a GISV means for not only our customers, but the manufacturing technology market,” says Greg Mills, CEO, Cincom Systems Australia.

Earlier this year, Microsoft selected Cincom to build on the Microsoft Dynamics AX foundation as part of its Global ISV program. Cincom’s reputation as an industry leader with 40 years of experience in transforming complexity into sustainable competitive advantage for global manufacturers was a major contributing factor to selecting Cincom Systems.

Cincom Seminars at National Manufacturing Week 2012:

Driving Information Closer to the Buyer

Time: 10 a.m.–10:30 a.m., repeated at 11 a.m.–11:30 a.m.

Date: Wednesday 9th May 2012

Location: Hall 3 North Pod

Your Interactive Connected Business

Sponsored by: Cincom Systems of Australia, Peacock Brothers and Flow Software

Time: 1:30–2:30 p.m., plus networking

Date: Wednesday 9th May 2012

Location: Hall 3 North Pod

About Cincom Systems

Cincom Systems of Australia is a wholly owned subsidiary of US-based Cincom Systems. For over 40 years, Cincom’s problem-solving software, services and people have helped thousands of companies all over the world grow and manage their businesses. The Australian subsidiary, established in 1975, services both Australia and New Zealand and includes Australian customers Royal Australian Mint, ASC, Thales, CSL, Manly Windows, Campbell Scientific, SMC and TAD.  For more information about Cincom’s products and services, contact Cincom at 1 800 022 871, or send an e-mail to info@cincom.com.au.

Media Contacts:
Maria Mourikis
Cincom Australia Marketing Department
Phone: 02-8875 1400
Email: mmourikis@cincom.com

Family, friends and colleagues were in attendance to help Nies celebrate his award for which he thanked his parents, his late wife Sue Nies, and all of the Cincomers past and present who have helped him achieve the tremendous levels of success that Cincom has reached over its 44 years.

The ceremony was filmed by the University of Cincinnati, and his acceptance speech was recently posted on the UC website.

To view the acceptance video, please click here: http://bit.ly/IRLqAp

“The importance of discreet activities (and of marking activities as complete when they’re finished) for the purpose of documenting history with an account or contact, and/or reporting, should not be underestimated,” says Andrew Vogel, a self-proclaimed CRM Ninja, of Cincom Systems.  His method for keeping track of activities and client account history in CRM, instead of on a tally sheet, were featured in the spring issue of CRMUG Magazine.  The article, “The Importance of Being Discreet,” is the first time Vogel has been mentioned in a CRM article; but this is not his first experience with CRM.

Andrew Vogel has experience with CRM that includes writing a CRM program for The University of Cincinnati College of Pharmacy and implementing CRM for The University of Cincinnati College of Business, not to discount his experience with CRM at Cincom.  Andrew is a Cincinnati native who now lives in Forest Park with his wife Wendy and their seven cats and three dogs.  In his spare time, Andrew likes to travel and scuba dive with his wife, and has guided new chefs at the Midwest Culinary Institute for six years.

To read the full article, “The Importance of Being Discreet,” visit the CRMUG Magazine website. Or, to download your copy of the magazine, click here.

About Cincom

For 43 years, Cincom has helped thousands of clients worldwide by solving complex business problems with its software and services. Cincom, an IBM Premier Business Partner, helps customer-centric organizations differentiate and outperform through customer experience management.

Media Contact

Robyn Johnson
Cincom Systems, Inc.
Corporate Public Relations
rrobinettjohnson@cincom.com
513-612-2123

Brian Flagg, from Cincom Systems’ Customer Experience Management Division, Cincom® Synchrony™, will be speaking at the Contact Center Association Spring Conference in Orlando, FL on April  23-26.  His session titled “Driving Employee Engagement,” will help industry leaders learn how to understand, measure and manage employee engagement and deliver better productivity. This session is part of the Agent Hiring, Development, and Retention Track and will take place on April 24 at 1:45 p.m.

Brian Flagg has 32 years of IT experience, including 19 years of support contact center leadership experience. He has transformed and led global contact centers for IBM and Target. He is a regularly featured contributor to Cincom’s Expert Access business e-zine, writing on topics like support center excellence, knowledge management and the use of statistical process control charts in a support center.

To register for the Contact Center Association Spring Conference, visit the Contact Center Association website here.

Related Links

Contact Center Association Podcast with Brian Flagg

What is NOT Strategy in the IT Support Center – Cincom Expert Access

Is Your Support Contact Center Out of Control? – Cincom Expert Access

Knowledge Management in the Support Center – Cincom Expert Access

Cincom Synchrony

Cincom Synchrony is a CEM Solution for contact centers that guides smarter interactions with customers. It leverages the insight you have about each customer in the context of each interaction to deliver optimal customer experiences and organizational outcomes. Synchrony brings your CEM strategy to life in a realistic, operational model that grows your business while improving operational results.

About Cincom

For 43 years, Cincom has helped thousands of clients worldwide by solving complex business problems with its software and services. Cincom, an IBM Premier Business Partner, helps customer-centric organizations differentiate and outperform through customer experience management.

Media Contact

Robyn Johnson
Corporate Public Relations
rrobinettjohnson@cincom.com
513-612-2123

This is according to the white paper “Build vs. Buy: Making the Best Decision on Your Complex Selling System” (http://ow.ly/akWL5) presented by Cincom Systems (http://acquire.cincom.com/) that examines the difference in building a homegrown complex selling system or purchasing one that is enterprise-wide.

“The best companies treat proposals and quotes as a means to build trust, not just complete a transaction,” says Louis Columbus, author of the white paper. “As a result, the best complex selling systems liberate companies.  They set sales free to spend more time with customers face to face.”

“Build vs. Buy: Making the Best Decision on Your Complex Selling System” (http://ow.ly/akWL5) answers the following questions:

• What can a complex selling system do for me and my company?
• Can an internally developed proposal and quoting system scale beyond a given product strategy?
• Is it difficult to manage a price list, product, service, warranty and discontinued model data in a complex selling system?
• Is it difficult to capture the information my company already knows with a complex selling system?

“How you sell on any given day says more about your company than years’ worth of advertising or public relations,” says Louis Columbus.

Did You Build or Buy It?

So tell us, did you build it or buy it?

To download Cincom’s “Build vs. Buy: Making the Best Decision on Your Complex Selling System,” visit http://ow.ly/akWL5.

ABOUT CINCOM

For 43 years, Cincom has helped thousands of clients worldwide by solving complex business problems with its software and services. For more information about Cincom’s products and services, contact Cincom at 1-800-2CINCOM (USAonly), send an e-mail to info@cincom.com or visit the company’s website at www.cincom.com. Cincom is a Gold Certified Partner of the Microsoft Corporation.

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