“Companies are looking for technology that makes them the easiest to buy from,” says Jerry Miller, Cincom Acquire managing director. “This is especially true for advanced manufacturers selling through large reseller networks. Cincom Acquire integrates a reseller’s products and options, making it quicker to generate complete proposals for their customers from one system.” Cincom Acquire helps companies:

• Close deals up to 80 percent faster
• Configure products and services
• Produce perfect quotes and proposals for customers and prospects
• Extend product, pricing and discounting knowledge to field reps, channel sales and dealers
• Access, view and analyze all sales activity and pipelines across all channels

Cincom Acquire enables true collaborative selling processes and provides guided selling, channel and distributor collaboration, sales and product configuration as well as quotation and proposal management and integrates with existing systems including Microsoft Dynamics® and other enterprise systems.

Cincom Acquire has helped companies selling complex products and services successfully streamline their sales, design and proposal processes by delivering critical product and sales knowledge to the point of sale, while significantly reducing “quote-to-cash” time. Cincom has helped manufacturers reduce proposal generation time from five days to 15 minutes, decrease time to close a sale by 80 percent and cut lead times from 14 weeks to six weeks. 

About Cincom

For 44 years, Cincom has helped thousands of clients worldwide by solving complex business problems with its software and services. For more information about Cincom’s products and services, contact Cincom at 1-800-2CINCOM (USA only), send an e-mail to info@cincom.com or visit the company’s website at http://www.cincom.com.

Media Contact:

Donna Burns
Corporate Public Relations
Cincom Systems
dburns@cincom.com
513-612-2305

Cincom, the Quadrant Logo and Cincom Acquire are registered trademarks of Cincom Systems, Inc. Microsoft and Microsoft Dynamics are registered trademarks of Microsoft Corporation. All other trademarks belong to their respective companies. ©2013 Cincom Systems, Inc.   All Rights Reserved

“Today, the majority of people get their health insurance through their employer,” said Lori Gelter, program director for Cincom Document Solutions (http://documentsolutions.cincom.com/). “Yet with all the changes taking place in the industry prompted by the Affordable Care Act, there is a shift away from the employer to the individual consumer and this will dramatically impact the types and volumes of communications that take place.”

In the infographic, “The Road to Satisfaction,” (http://www.cincom.com/healthinsurance) nearly 60 health insurers with more than 33.5 million customers were questioned. The majority of respondents expressed their concerns. It was confirmed that there is an immediate need for health insurers to better communicate with their members. For 47 percent of health professionals, mailing and faxing documents continue to be the most frequent form of communication. Phone (28%), email (22%) and in-person (3%) communications forms were also considered.

The Road to Satisfaction

 [Click infographic above to enlarge and download.]

About Cincom Eloquence

Cincom Eloquence provides automation tools to design sophisticated document models that can be dynamically applied to all types of communications. Engineered to deploy via service-oriented architecture (SOA), it produces structured document communications in high-volume batch with the flexibility to generate highly personalized documents on-demand while interacting with customers in real-time, delivered to any channel — print, fax, e-mail, SMS or web.

About Cincom

For 44 years, Cincom has helped thousands of clients worldwide by solving complex business problems. For more information about Cincom’s products and services, contact Cincom at 1-800-2CINCOM (USA only), send an e-mail to info@cincom.com or visit the company’s website at http://www.cincom.com.

Cincom, the Quadrant Logo and Eloquence are trademarks or registered trademarks of Cincom Systems, Inc. All other trademarks belong to their respective companies.

© 2013 Cincom Systems, Inc.

All Rights Reserved

Cincom Total is an end-to-end ERP solution built natively within Microsoft Dynamics® AX.

“Cincom customers can use Total to track a project throughout the supply chain,” says Dave Schwarber, managing director, Cincom Manufacturing Business Solutions division. “With the help of RF-SMART, they will be able to collect data tied to individual pieces of a project via barcode devices and RFID chips quickly and effectively.”

“When you have complex products, you need to be able to capture inventory data efficiently,” says Michael C. Morales, CEO, RF-SMART.  “RF-SMART and Cincom’s shared technology means that prospects can easily collect the data tied to an individual component of a project and track it throughout the supply chain without issues, and even tie a cost to it. This will allow Cincom customers to easily control their projects and accounting systems, without relying on a third-party vendor to do so.”

About ICS

ICS is the award-winning developer of RF-SMART, a global brand of mobile supply chain execution software for manufacturing, distribution and retail, as well as a provider of software sales, implementation and consulting services for enterprise software. Since 1982, ICS has built a positive reputation by delivering flexible, powerful solutions and providing service resulting in customer satisfaction ratings near 100%. Additional information is available at http://www.ax.rfsmart.com and http://www.icsfl.com.

Media Contact:
Robyn Johnson
Corporate Public Relations
Cincom Systems
rrobinettjohnson@cincom.com
513-612-2123

Intelliverse has been providing reliable, scalable communications solutions for 29 years and for the past 44 years, Cincom has provided software to simplify and improve business operations and customer communications. The combined solution offers decision modeling and process workflow automation, which not only streamlines complex and non-value add tasks, but also harnesses the experience and expertise of a business’ knowledge experts (typically a small percent of the organization’s staff) into designed experiences that can be delivered by lesser-skilled employees. Plus, the cloud-based nature of the solution makes Computer Telephone Integration (CTI) available with any phone environment, including at-home agents and wireless devices which can be especially helpful for disaster recovery planning.

“Contact centers are expected to consistently deliver reliable and efficient service across an increasing number of channels,” said Randy Saunders, Cincom’s CEM program director. “With this combined solution, workloads and processes are simplified. Customers can choose to contact their favorite businesses however they like and expect the same, quality service.”

“I’m very excited because this integrated cloud solution levels the playing field,” said Sean Gordon, CEO of Intelliverse. “By leveraging the combined Intelliverse-Cincom solution, any size business can maximize the value of all customer interactions, regardless of how the customers want to communicate, and provide world-class customer service without having to invest the time and money to buy and integrate technology.”

About Intelliverse®

Intelliverse is a global leader in cloud applications that help businesses and customers connect. With solutions that address all areas of business communications, including social media, lead generation/appointment setting, online file collaboration, cloud telephony and CRM, Intelliverse has been delivering reliable, scalable and flexible services for close to three decades. By constantly exploring innovative technologies, Intelliverse maintains its leadership position and continues to stay focused on its customers. For more information, visit http://www.intelliverse.com.

About Cincom

For 44 years, Cincom has helped thousands of clients worldwide by solving complex business problems with its software and services. For more information about Cincom’s products and services, contact Cincom at 1-800-2CINCOM (USA only), send an e-mail to info@cincom.com or visit the company’s website at http://www.cincom.com. Cincom is an IBM Premier Business Partner.

Press Contacts:

Sandra Donovan
Intelliverse
770.663.5496
sandra.donovan@intelliverse.com

Donna Burns
Corporate Public Relations
Cincom Systems
dburns@cincom.com
513-612-2305

“After an extensive evaluation of several vendor solutions, we selected Cincom Eloquence as our single solution for interactive, real-time document generation as well as batch production applications,” says Kathleen Biwer, FLMI, Director, Internal Projects, at MTL. “Cincom’s long history of helping insurers convert from legacy systems quickly and effectively as well as their US-based professional services and support teams were key factors in our decision to implement Cincom Eloquence.”

MTL sought a single, modern communications application to replace its legacy system and gain the functionality and flexibility to support end-to-end communications for all its applications and lines of business. Seamless integration with MTL’s administration system streamlines interactive document generation by auto-populating workflows with data and then merging it with user-entered information. Additional improvements and cost savings will be achieved in the automation of policies by harnessing transactional data to automatically trigger batch production of customized policies. Once generated, document communications can be placed into a review and approval workflow, delivered electronically, printed locally or centrally, and archived in MTL’s OnBase (Hyland Software) content management system.

“Streamlining our document communication processes is a critical element in improving the overall customer experience for our policyholders,” explains Geri Gaughan, JD, Senior Vice President, General Counsel and Secretary at MTL. “We currently invest considerable resources and time developing, testing and generating document communications. With Cincom Eloquence, we foresee improving time-to-market by as much as 50%, which represents real savings that we can pass back to our policyholders.”

About MTL Insurance Company®

MTL Insurance Company®, a member of Mutual Trust Financial Group, was established in 1904. While it provides a variety of innovative insurance and annuity products designed to serve the diverse needs of policyholders, it is best known as “The Whole Life Company”® because of its leadership in participating whole life insurance.

About Cincom

For 44 years, Cincom has helped thousands of clients worldwide by solving complex business problems. For more information about Cincom’s products and services, contact Cincom at 1-800-2CINCOM (USA only), send an email to info@cincom.com or visit the company’s website at http://www.cincom.com.

Trademarks: Cincom, the Quadrant Logo, and Cincom Eloquence are registered trademarks of Cincom Systems, Inc. All other trademarks belong to their respective companies.

(c) 2013 Cincom Systems, Inc.

All Rights Reserved

Media Contact:

Jessica Lovejoy

Corporate Public Relations

Cincom Systems

jlovejoy@cincom.com

513-612-2244

Media Contact:

Elizabeth Cicchetti, FLMI, ACS

Senior Marketing Communications Specialist

MTL Insurance Company

cicchettie@mutualtrust.com

630-684-5321

“What we see with our customers who implement knowledge-enabled configure, price, quote solutions is that they are not just selling  products and services,”  says Jim Wilson, Cincom Acquire Program Director, “they are also selling more value because they are putting knowledge around recommendations and guidance.”

Cincom Acquire helps companies:

• Close deals up to 80 percent faster
• Configure products and services
• Produce perfect quotes and proposals for customers and prospects
• Extend product, pricing and discounting knowledge to field reps, channel sales and dealers
• Access, view and analyze all sales activity and pipelines across all channels

Cincom Acquire enables true collaborative selling processes and provides guided selling, channel and distributor collaboration, sales and product configuration as well as quotation and proposal management and integrates with existing systems including Microsoft Dynamics® and other enterprise systems.

Cincom Acquire has helped companies selling complex products and services successfully streamline their sales, design and proposal processes by delivering critical product and sales knowledge to the point of sale, while significantly reducing “quote-to-cash” time. Cincom has helped manufacturers reduce proposal generation time from five days to 15 minutes, decrease time to close a sale by 80 percent and cut lead times from 14 weeks to six weeks. 

About Cincom

For 44 years, Cincom has helped thousands of clients worldwide by solving complex business problems with its software and services. For more information about Cincom’s products and services, contact Cincom at 1-800-2CINCOM (USA only), send an e-mail to info@cincom.com or visit the company’s website at http://www.cincom.com.

Media Contact:
Donna Burns
Corporate Public Relations
Cincom Systems
dburns@cincom.com
513-612-2305

Cincom, the Quadrant Logo and Cincom Acquire are registered trademarks of Cincom Systems, Inc. Microsoft and Microsoft Dynamics are registered trademarks of Microsoft Corporation. All other trademarks belong to their respective companies.

(c) 2013 Cincom Systems, Inc.
All Rights Reserved

Photos 

Journalists and bloggers: Click image to enlarge and download.

The presentation discusses five key business concepts that are often overlooked in challenging economic environments. It will also demonstrate how culture and the commitment to a constant-improvement mindset can bolster teams in difficult times.

The Importance of Planning

Cincom recently commissioned a survey of Australian industrial manufacturers to find out how these businesses plan to grow under the certain climate. According to the survey, most companies noted that Planning (46 percent) was the process that required the most improvement in their businesses with Sales (18 percent) and Product Design and Development following (18 percent each).

“The more complex your business, the more difficult it is to plan for it”, says Greg Mills, Cincom ANZ Country Manager. “Whether you produce a complex good, operate a complex process with intricate regulations or supply chains, have complicated selling and quoting systems or even function on a project-based business model, manufacturing isn’t a straightforward service. At Cincom, we want to help these types of manufacturers better plan and execute for success”.

To celebrate the launch of new Cincom software solutions and the partnership with Microsoft Dynamics®, Cincom will be holding a competition at stand 2800. Attendees that solve the puzzle in the shortest time can win a two-night family accommodation voucher and more.

In addition, Cincom will display its Cincom Acquire® configure, price, quote software and its Cincom Total™ ERP software, natively developed within the Microsoft Dynamics AX platform. Cincom Total is the only knowledge-driven ERP solution that enables manufacturers to manage and optimise their total business from complex selling through manufacturing to aftermarket services.

About National Manufacturing Week

National Manufacturing Week, held 7 May to 10 May in Melbourne, is in its 43^rd year and consists of more than 300 local and international manufacturing industry suppliers and presenters. The theme for this year’s event focuses on presenting solutions that help manufacturers target new, higher-value sectors as well as boosting productivity in their day-to-day operations.

About Cincom Systems

For 44 years, Cincom has helped thousands of clients worldwide by solving complex business problems with its software and services. For more information about Cincom’s products and services, contact Cincom at 1-800-022-871, send an e-mail to info@cincom.com.au or visit the company’s website at www.cincom.com.au.  Cincom is a Microsoft Global Strategic Partner in Manufacturing.

Media Contacts:
Cincom Australia
Sheryl Jaber
sjaber@cincom.com
02 8875 1400

Cincom’s relationship with Microsoft has grown significantly over the past year.

In March 2012, Cincom announced that it had signed a strategic, global independent software vendor (ISV) agreement with Microsoft to deliver enhanced enterprise resource planning (ERP) solution capabilities. Cincom agreed to create a new ERP solution combining the breadth of Microsoft Dynamics AX with Cincom’s deep domain expertise in complex manufacturing.

Journalists: Click to enlarge and save.

In July 2012, Cincom furthered the relationship by adding its Cincom Acquire^® configure, price, quote (CPQ) software to the global ISV agreement. The agreement integrated Cincom Acquire with Microsoft Dynamics CRM. It also integrated the Cincom Guru™ business rule engine to knowledge-enable the Microsoft Dynamics CRM platform by automating decision-making using business rules.

In August 2012, Cincom announced a new Microsoft Dynamics practice that would resell Microsoft Dynamics CRM, Microsoft Dynamics AX and Microsoft Office 365 in the United States.

In March 2013, Cincom announced its new Cincom Total™ ERP software, natively developed within the Microsoft Dynamics AX platform. Cincom Total is the only knowledge-driven ERP solution that enables manufacturers to manage and optimize their total business from complex selling through manufacturing to aftermarket services.

“Cincom is an example of an organization that is driving innovation in complex manufacturing.  They are delivering solutions that help our customers save money and discover new ways to sell and achieve more,” said Doug Kennedy, Vice President, Microsoft Dynamics Enterprise Sales and Customer Lifecycle Management.

About Cincom

For 44 years, Cincom has helped thousands of clients worldwide by solving complex business problems with its software and services. For more information about Cincom’s products and services, contact Cincom at 1-800-2CINCOM (USA only), send an e-mail to info@cincom.com or visit the company’s website at www.cincom.com.  Cincom is a Microsoft Global Strategic Partner in Manufacturing.

###

Media Contact:
Donna Burns
Corporate Public Relations
Cincom Systems
dburns@cincom.com
513-612-2305

Trademarks: Cincom, the Quadrant Logo, Cincom Acquire, Cincom Guru and Cincom Total are trademarks or registered trademarks of Cincom Systems, Inc. Microsoft Dynamics is a registered trademark of Microsoft Corporation. All other trademarks belong to their respective companies.

Cincom Total is the only knowledge-driven ERP solution that enables manufacturers to manage and optimize their total business from complex selling through manufacturing to aftermarket services. Cincom Total infuses a company’s expert and tribal knowledge as business rules inside any enterprise information or process; thus allowing manufacturers to master complexity, improve decision-making and increase business process velocity.

Designed to Handle Production Processes Specific to Manufacturing Industry  

Cincom Total is built to help companies master the challenges, complexities and chaos of modern manufacturing. Cincom Total delivers a single view into all of manufacturing’s critical processes including opportunity-to-order, order-to-cash and plan-to-achieve.

“This result is smarter decision-making because you have the immediate knowledge you need to streamline your processes, reduce your costs and improve your margins,” said Dave Schwarber, managing director of Cincom Manufacturing Business Solutions.

“Cincom Total builds on the company’s extensive engineer-to-order (ETO) expertise and combines its expertise in ERP, which makes this solution ideal for the rapidly changing needs of manufacturers,” said Dylan Persaud of Eval-Source, a software evaluation and strategic consulting firm. “Cincom Total with the Microsoft Dynamics AX partnership brings ETO to the midmarket and enterprise very effectively.”

Improved Production Efficiency

According to the NAM/IndustryWeek 1Q 2013 Survey of Manufacturers, more than 55 percent of U.S. manufacturers see increased efficiencies in the production process as a primary driver for future growth.

“Cincom Total lets you operate in your ideal style using what you need to be most efficient. For instance, you can have multi-mode processes next to batch and next to kanban individual projects running in the same facility, on the same system,” continued Schwarber.

Manufacturers can now benefit from the breadth and depth of Cincom Total capabilities including:

• Knowledge Configuration
• Complex Selling
• Estimating
• Product Configuration
• Advanced Contracts
• Product Lifecycle Management
• Project Supply Chain
• Service Management
• Advanced Projects
• Performance Management

Today’s announcement was made at Microsoft Convergence 2013. Cincom, a Gold Sponsor of Microsoft Convergence, will showcase Cincom Total in booth 717. Cincom will also make a generous contribution to the Fuel the Future program that provides meals to New Orleans children.

About Cincom

For 44 years, Cincom has helped thousands of clients worldwide by solving complex business problems. For more information about Cincom’s products and services, contact Cincom at 1-800-2CINCOM (USA only), send an e-mail to info@cincom.com or visit the company website at http://www.cincom.com. Cincom is a Microsoft Global Strategic Partner in Manufacturing.

Media Contact: 
Donna Burns
Corporate Public Relations
Cincom Systems
dburns(at)cincom.com
513-612-2305

Cincom, the Quadrant Logo and Cincom Total are trademarks or registered trademarks of Cincom Systems, Inc.  All product and company names herein may be trademarks of their registered owners.

©2013  Cincom Systems, Inc.

All Rights Reserved

“Selling complex products and services through extended channels is a big challenge for most companies,” said Jerry Miller, director of Cincom’s Intelligent Selling Solutions division.  “Cincom Acquire captures the knowledge of the product engineers, pricing agents and network planners and provides it to your channels directly through the portal interface, so they can be as knowledgeable as your own staff.”

Acquire’s integration with Microsoft Dynamics CRM creates more knowledge of sales activity.  “Information input into Acquire by channel partners goes immediately into your CRM system,” said Miller. “This gives a real-time, full view of all direct and indirect sales activity—this is a huge competitive advantage.”

The Value of One Platform Solution versus Many Point Solutions

Cincom Acquire for Microsoft Dynamics CRM combines multiple point solutions into one integrated, multi-channel selling platform. The solutions included are configuration, pricing engine, quoting and Microsoft Dynamics CRM, which includes a selling solution, marketing solution and customer-service solution.

“It’s a one-stop software technology designed to scale and grow with your company and its changing technology,” said Miller.

“So much has improved with the use of this system. We’re not only saving a tremendous amount of time, but our costs have been drastically reduced as well,” said Jeff Wegner, Regional Sales Director for Smeal Fire Apparatus Co.

About Cincom Acquire

Cincom Acquire is a multi-channel, multi-currency and multi-lingual selling solution that automates the configuration, pricing and quoting (CPQ) of complex products and services. Cincom Acquire is powered by the Cincom Guru™ Business Rule Management System (BRMS) that empowers business users to automate complex sales and product knowledge. Cincom Acquire has helped companies streamline their sales processes by delivering critical product and sales knowledge to the point of sale, while significantly reducing “quote-to-cash” time―reducing proposal generation time from days to minutes and closing deals up to 80 percent faster.

About Cincom

For 44 years, Cincom has helped thousands of clients worldwide by solving complex business problems with its software and services. For more information about Cincom’s products and services, contact Cincom at 1-800-2CINCOM (USA only), send an e-mail to info@cincom.com or visit the company’s website at http://www.cincom.com. Cincom is the Microsoft Global Strategic Partner for Manufacturing.

Media Contacts:
Donna Hedge Burns
Corporate Public Relations
Cincom Systems
dburns(at)cincom.com
513-612-2305

Cincom, the Quadrant Logo, Cincom Acquire and Cincom Guru are trademarks or registered trademarks of Cincom Systems, Inc.  Microsoft Dynamics is a registered trademark of Microsoft Corporation. All other trademarks belong to their respective companies.