Atlanta, GA — Microsoft Dynamics Convergence — March 4, 2014 — Vertical Solutions, Inc. (VSI) announces a reseller partnership agreement with Cincom Systems designed to enable manufacturing firms to drive revenue and profits with an end-to-end business management solution. Cincom Systems will resell VSI’s enterprise Service Lifecycle Management solution, VServiceManagement™, to enhance its Cincom Business Suite for Microsoft Dynamics AX.
“Post-sales service is a strategic initiative for leading manufacturers, but to gain the true value, Field Service Management and Maintenance Repair Operations must be integrated tightly with a company’s entire business operations,” says Ron Wegmann Sr., CEO of VSI. “By teaming with Cincom Systems, VSI can deliver a best-practice solution for post-sales service that extends the value of Cincom’s Business Suite for Microsoft Dynamics AX.”
“For many manufacturers, aftermarket sales and service is where they cement a valued customer experience. Cincom helps manufacturers automate customer service processes and encapsulate knowledge in those processes so they can improve profit margins,” says Dave Schwarber, Managing Director for Cincom Manufacturing Solutions. “Our partnership with VSI helps us drive successful and profitable operations for manufacturers by extending our ability to deliver service lifecycle management as a critical component of our advanced version of Microsoft Dynamics AX.”
- Cincom Systems is a Microsoft Global ISV for manufacturing. The Cincom Business Suite is an advanced version of Microsoft Dynamics AX designed to help manufacturers win more business, operate efficiently, and deliver as promised. It is the only end-to-end ERP/CRM solution built inside Microsoft Dynamics, specifically for manufacturers of highly engineered products. This comprehensive and modular solution enables sustainable manufacturing enterprise business performance improvement by simplifying and automating sales, product engineering, manufacturing, and aftermarket service processes and connecting to core systems such as human capital and financial management. Learn more at http://dynamics.cincom.com
- Vertical Solutions develops VServiceManagement™, an end-to-end enterprise post-sales service management solution that helps companies improve their entire service lifecycle while leveraging their ERP investments. VServiceManagement™ manages the entire Service Lifecycle, including Maintenance Repair Operations and Field Service Management, for business processes such as service requests to SLA/entitlement management, dispatch, and “store and forward” field mobility. Companies can seamlessly connect back-end operations with service operations. VServiceManagement integrates with Microsoft Dynamics AX 2012, and is available as a traditional on-premise solution, via private cloud, or as a SaaS/public cloud solution. Learn more at www.vertsol.com/solutions/vsm/
Since 1968, Cincom has helped thousands of clients worldwide by solving complex business problems with its software and services. For more information about Cincom’s products and services, contact Cincom at 1-800-2CINCOM (USA only), send an e-mail to firstname.lastname@example.org or visit the company’s website at www.cincom.com. Cincom is a Microsoft Global Strategic Partner in Manufacturing.
About Vertical Solutions, Inc. (VSI)
Vertical Solutions, Inc. helps companies manage complex post-sales service environments efficiently, effectively, and profitably. Companies use VSI’s solutions to improve service response and resolution times, reduce the costs of delivering service, better manage entitlements, increase revenue, improve the customer experience, and broaden their portfolio of service offerings. VSI develops VServiceManagement™ for customer support, field service, and mobile environments. This solution is available as a service or on-premise in a private- or public-cloud environment. VSI’s applications are flexible, integrate easily with internal legacy systems as well as external ERP solutions, and can be deployed rapidly. VSI is headquartered in Cincinnati, OH, with offices and partners worldwide. For more information, visit www.VertSol.com or call 1.800.466.0238.