MAIDENHEAD, United Kingdom – March 20, 2012 – Worldwide software provider Cincom Systems, announces that Complete Cruise Solution, comprising the best names in UK cruising – P&O Cruises and the Cunard Line – has successfully implemented Cincom Eloquence, a document automation solution, to facilitate and streamline the process of delivering a more personalised and valuable customer experience.
Complete Cruise Solution is the sales team for the best names in UK cruising. Headquartered in Southampton, these brands are part of Carnival Corporation, the world’s largest leisure company. With 11 individual cruise-line brands and operating a combined fleet of 100 ships, the vacation company attracts over 8.5 million guests annually.
Complete Cruise Solution identified a need for a single solution that offers greater flexibility, accuracy and a swifter turnaround of documentation to improve the customer experience from the time a cruise is booked until setting sail. By implementing Eloquence across the Complete Cruise Solution business, they replaced multiple legacy systems to better support their passenger and travel agent post-booking contact strategy by pulling together all communications that are created along the customer journey by different business areas.
“We chose Cincom Eloquence given the clear benefits in improving passenger documentation by making them more attractive, personal, consistent, clear and relevant, which will greatly enhance the customer journey, ultimately improving customer satisfaction levels”, said Giles Hawke, Sales and Customer Service Director, Complete Cruise Solutions. “Such a flexible and easy-to-use communications platform will help us support travel agents better through cross-functional collaboration, pulling together the messages for passengers and travel agents at key points between booking and boarding. Multi-channel delivery is also an important consideration for us as we look ahead to engage with customers and agents using their channel of choice”.
With Eloquence, business users can easily create and maintain a single document model that ensures accuracy and increased efficiency in the management of correspondence. With graphically rich templates, Complete Cruise Solution will be able to speed up the entire booking and confirmation process.
“The Cincom communications platform is crucial in providing the best possible service to our customers”, continued Hawke. “We are committed to delivering an outstanding service to both our passengers and travel agents, and Cincom Eloquence allows us to consolidate and send timely messages that are customised for each passenger”.
About Complete Cruise Solution
Complete Cruise Solution is one of the largest sales teams in the cruise industry, dedicated to providing support to agents who sell the best names in UK cruising – P&O Cruises and the Cunard Line.
P&O Cruises is Britain’s favourite cruise line and this year celebrates 175 years of heritage. Today, as trusted cruise experts, P&O Cruises has a fleet of seven ships offering holidays tailored to British tastes combining genuine service, a sense of occasion and attention to detail, ensuring that passengers have the holiday of a lifetime, every time.
One of the oldest names in shipping, the Cunard Line has the youngest fleet in the industry with its world-famous ocean liners the Queen Mary 2, the Queen Victoria and the Queen Elizabeth. The Queen Mary 2 offers the only scheduled transatlantic service for the only way to arrive in New York.
About Cincom Eloquence
Cincom Eloquence is engineered to deploy via a service-oriented architecture (SOA), and it produces structured document communications in high-volume batch with the flexibility to generate highly personalised documents on demand while interacting with customers in real time. Communications can be delivered in any form preferred – print, fax, e-mail, SMS or web.
For over 43 years, Cincom has helped thousands of clients worldwide by solving complex business problems with its software and services. For more information about Cincom Document Solutions, visit http://customercommunications.cincom.com or send an e-mail to email@example.com.
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