Cincom and IBM to Focus on Retail Interactions During Webinar

Cincom and IBM to Focus on Retail Interactions During Webinar

On November 30, 2011, in Cincom Synchrony, by Liz Harter

CINCINNATI – November 30, 2011 – Consumer expectations are growing rapidly as retail touch points are improved and expanded. Are you prepared to deliver consistent brand experiences across your retail channels? Tadd Wilson, Senior Managing Consultant with IBM Retail Store Solutions, will be joining Brian Flagg from international software and service provider Cincom Systems customer [...]

CINCINNATI – November 30, 2011 – Consumer expectations are growing rapidly as retail touch points are improved and expanded. Are you prepared to deliver consistent brand experiences across your retail channels?

Tadd Wilson, Senior Managing Consultant with IBM Retail Store Solutions, will be joining Brian Flagg from international software and service provider Cincom Systems customer experience management group, to deliver a one-hour webinar entitled “Managing Cross-Channel Interactions in Retail” today, November 30 at 11 am ET.

Wilson has worked with many of the world’s largest retailers, regional leaders and niche specialists to help them identify and harness emerging technologies. He is a frequent speaker at industry and technology conferences.

Flagg has 31 years of IT and contact center experience. He has transformed global contact centers for IBM, Target and other Fortune 500 companies.

Together, they will discuss how to:

Deliver customer the technology, choices and control they want when interacting with your company
Focus on the customer’s experience instead of their location or technology
Ensure your message is personalized and relevant
Deliver a consistent brand experience across all channels

To register for today’s webinar visit: http://synchronynow.cincom.com/forms/SYUS1104068CEMRetailWebinar

Cincom Synchrony

Cincom Synchrony is a CEM Solution for contact centers that guides smarter interactions with customers. It leverages the insight you have about each customer in the context of each interaction to deliver optimal customer experiences and organizational outcomes. Synchrony brings your CEM strategy to life in a realistic, operational model that grows your business while improving operational results.

About Cincom

For 43 years, Cincom has helped thousands of clients worldwide by solving complex business problems with its software and services. Cincom, an IBM Premier Business Partner, helps customer-centric organizations differentiate and outperform through customer experience management.

Media Contact
Liz Harter
Corporate Public Relations
lharter@cincom.com
513-612-2155

If you enjoyed this post, make sure you subscribe to my RSS feed!