CINCINNATI – June 4, 2010 – Software and services provider Cincom Systems (http://www.cincom.com) announces the quarterly results of its customer-service survey conducted from January 2010 through April 2010. Over 400 surveys were sent only to customers who had actually used Cincom support services.
2010 Survey Results – Good, Very Good or Excellent
Ninety-two percent of customers rated the overall quality support received from Cincom as good, very good or excellent.
Ninety-nine percent of customers rated the support skill level as good, very good or excellent.
RAPID RESPONSE TIME
Ninety-four percent of customers rated Cincom support engineers’ sense of urgency in resolving the problem as good, very good or excellent.
EIGHT OUT OF 10 CUSTOMERS WOULD RECOMMEND CINCOM SOFTWARE TO OTHERS
Eighty-four percent of customers would recommend Cincom software to another company.
About Cincom (http://newsroom.cincom.com/about)
For 41 years, Cincom has helped thousands of clients worldwide by solving complex business problems with its software and services.
Manager, North America Customer Contact Center
Cincom Systems, Inc.