NEWS RELEASE: Ninety-Eight Percent of Cincom Customers Report Good, Very Good or Excellent Service

Nine Out of 10 Customers Would Recommend Cincom Software to Others

CINCINNATI – January 14, 2010 – Software and services provider Cincom Systems announces the quarterly results of its customer-service survey conducted from September 2009 through December 2009. Over 430 surveys were sent only to customers who had actually used Cincom support services.

2009 Survey Results – Good, Very Good or Excellent

Ninety-eight percent of customers rated the overall quality support received from Cincom as good, very good or excellent.

SKILLED

Ninety-eight percent of customers rated the support skill level as good, very good or excellent.

RAPID RESPONSE TIME

Ninety-five percent of customers rated Cincom support engineers’ sense of urgency in resolving the problem as good, very good or excellent.

NINE OUT OF 10 CUSTOMERS WOULD RECOMMEND CINCOM SOFTWARE TO OTHERS

Ninety percent of customers would recommend Cincom software to another company.

About Cincom (http://newsroom.cincom.com/about/)
For 41 years, Cincom has helped thousands of clients worldwide by solving complex business problems with its software and services.

Contact Information:

Sherrie Eimer
Manager, North America Customer Contact Center
Cincom Systems, Inc.
513.612.2133