NEWS RELEASE: Ninety-Three Percent of Cincom Customers Report Good, Very Good, or Excellent Service

Nine out of 10 customers would recommend Cincom software to others

CINCINNATI – Software and services provider Cincom Systems announces the quarterly results of its customer-service survey conducted from May 2009 through August 2009. Over 450 surveys were sent only to customers who had actually used Cincom support services.

Ninety-three percent of customers rated the overall quality support received from Cincom as good, very good or excellent.

Ninety percent of customers rated the support skill level as good, very good or excellent.

Ninety-three percent of customers rated Cincom support engineers’ sense of urgency in resolving the problem as good, very good or excellent.

Ninety percent of customers would recommend Cincom software to another company.

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