Insurance companies reap substantial improvements in customer communications management

CINCINNATI — Cincom Systems, with over 25 years of experience in the document automation industry, announces Cincom Eloquence (www.cincom.com/cds) clients have realized significant return on investment (ROI) while improving customer communications management. Recent interviews conducted after implementations reveal Cincom Eloquence users have:

• Reduced document production time by as much as 90%
• Cut production costs by nearly 80%
• Improved relevancy while reducing document errors to near zero
• Minimized reliance on IT resources
• Realized ROI in less than six months

“Our clients’ ROI complements recent acknowledgments from other third parties including Gartner, Celent, and Novarica – whose Average Customer Experience (ACE) Ranking, which is based on a survey of insurance companies using Cincom Eloquence, resulted in an impressive score of 92 out of 100 for Overall Customer Satisfaction,” said Lori Gelter, program director, Cincom Document Solutions.

What Customers Have to Say About Cincom Eloquence: http://cds.cincom.com/?elqPURLPage=87

 With Cincom:

• American Community Mutual reduced document production time
• Church Mutual Insurance improved its service level
• WPS Health Insurance improved document personalization
• Medica minimized IT reliance
• Molina realized a rapid ROI

About Cincom

Media Contact:
Troy Gross
Cincom Document Solutions
Cincom Systems
tgross@cincom.com
513-612-2231