Cincom Synchrony Express Showcased in IBM Booth 217
CINCINNATI – August 24, 2009 – Software and services provider Cincom Systems (http://www.cincom.com) is participating with IBM at CRM Evolution at the New York City Marriott Marquis from August 24-26, 2009. Cincom, an IBM Premier Business Partner, is showcasing Cincom Synchrony Express, part of the IBM Smart Business Platform, in booth 217.
Cincom Synchrony Express
A contact center without the cost and complexity of traditional IT, Cincom Synchrony Express (http://www.cincom.com/synchrony-express) provides departmental-level or small to medium contact centers with an all-in-one contact center solution that improves customer experience, agent performance and overall business operations. Synchrony Express includes an award-winning unified agent desktop, multi-channel interaction management, reporting and analytics.
View an IBM Smart Business/Cincom Synchrony Express Flash demo here.
Delivering Rewarding Customer Experiences
Additionally, Randy Saunders, Cincom Synchrony senior marketing manager and blogger who has been working with customer service organizations for more than two decades, will detail how to deliver rewarding customer experiences in the contact center.
“Most contact centers are caught up in efforts to reduce costs – and losing the battle for customer loyalty in the process,” said Saunders. “When the customer picks up the phone, your agent is your brand and possibly the only human contact customers experience with your organization. The contact center provides a tremendous opportunity to make emotional connections with customers that will ultimately build your brand or tear it down.”
For ideas, information and insights to help grow your business, visit the “Smart Business” blog (http://smartbusiness.cincom.com/).
Cincom Public Relations